Below you will find the answer to some of the most common FAQ you might think of, including information about delivery options, refunds and returns. If the answer to your question isn’t here, then please pick up the telephone and give us a call, or alternatively send us an email. We are open seven days a week and we will try to answer your question straight away.
What are my delivery options for orders going to a UK address?
Standard Delivery Our standard delivery service uses Royal Mail second class parcel post. The cost is £3.00 and the parcel will need to be signed for. Normal delivery time is up to 2 - 3 working days from date of despatch. If your order comes to more than £50 we will ship it free of charge using our standard delivery method. Express Delivery Our express delivery service uses Royal Mail first class parcel post. The cost is £5.00 and the parcel will need to be signed for. Normal delivery time is 1 - 2 working days from date of despatch. Priority Delivery Our priority delivery service uses a courier company. The cost is £7.00 and the parcel will need to be signed for. Delivery time is next working day, providing the item is in stock and the order is placed before 1.00 pm.
When can I expect my order to be despatched.?
Orders will be despatched as soon as all the items are available and payment has been authorised. In the event that one or my items are likely to be delayed we will contact you to inform you of this and give you the option of waiting until all items are in stock, or placing a separate order for the items that are delayed. Please note that while we endeavour to meet despatch deadlines as much as possible at certain times it is difficult to do this. In the event that this occurs we will contact you and offer you the option of waiting, or cancelling your order.
What are my delivery options for an order going outside of the UK?
We do ship orders to addresses outside of the UK. Parcels under 2kg in weight are sent using the Royal Mail International Tracked service. Parcels over 2kg in weight are sent using an international courier service. Price will be dependent on the size, weight and destination of the package and will be advised prior to despatch. Please contact us by email or be telephone prior to placing your order so we can provide you with a cost for delivery.
Can I collect my order?
Yes you can collect your order. Just select that option at check out and we will let you know when it is available for collection from the store, either by email or telephone
What if I want to return an item?
While we hope that you will be completely satisfied with your purchase we understand that it might be the wrong size, or simply not what you wanted. If this is the case and you want to return it, you can so so for any reason within 28 days from the date of dispatch for a full refund (less postage costs). Items must be unused with all packaging and labels/tags attached.
How do I return an item?
If you wish to return an item for exchange, or a refund please notify us by email or telephone in the first instance. We will provide you with a 'Return Authority Number'. Then simply send the item to our store address using a recorded delivery service: Returns (quote number), Direct Dive Gear, 161-165 Highland Road, Southsea, PO4 9EY We will try and process you refund on the day that we receive the item, however, it can take longer on occasions so please leave 14 days for this.
How secure is shopping online with Direct Dive Gear?
Any company that accepts debit or credit card payments, either through a Chip and PIN terminal, over the telephone or online, is required to adhere to the Payment Card Industry Data Security Standard (PCI) security measures. We do. Payments are processed by our payment service provider Retail Merchants Services
Is my personal and credit card data secure?
Are there any other Terms and Conditions I should be aware of
Please refer to our Terms and Conditions for a full explanation